Shipping and Returns

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email moanerhooks@gmail.com to request a refund along with an explanation of the problem.
2. Mail your returned item to:
Moaner Hooks, LLC
179 Elizabeth Street
East Stroudsburg, PA 18301
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they have been used.

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item has not been used, you may exchange your item for a different size or color of the same model. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
PayPal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Moaner Hooks, LLC
179 Elizabeth Street
East Stroudsburg, PA 18301

Shipping Policy

Turnaround

All orders are generally shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

When a tracking # is provided by the shipping carrier, we will update your order with the tracking information via your PayPal Shipping Confirmation email.

Shipping Rates

The rate charged for the shipping of your order is a flat-fee of $3.00 to US destinations based on the total cost of your products. Orders totalling more than $50.00 will SHIP FREE! Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.