Returns, Refunds and Exchanges Policy
How To Return An Item
1. Please email firstname.lastname@example.org to request a refund along with an explanation of the problem.
Some items can not be returned if they have been used.
Merchandise that has been used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item has not been used, you may exchange your item for a different size or color of the same model. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Moaner Hooks, LLC
All orders are generally shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
When a tracking # is provided by the shipping carrier, we will update your order with the tracking information via your PayPal Shipping Confirmation email.
The rate charged for the shipping of your order is a flat-fee of $3.00 to US destinations based on the total cost of your products. Orders totalling more than $50.00 will SHIP FREE! Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.